Patrick | Armour

Patrick E Armour

Contact information available on request

Mason Road Sheet Metal, Houston Texas

IT Manager - July, 2018 to Present

Project Manager for all IT related projects.
System Admin for 5 physical and 13 virtual Windows 2012/2016 servers.
System Admin for 1 CentOS 7 Linux Intranet web server.
Network Admin for all Cisco and Dell network switches.
Network Admin for Sonicwall NSA 3600 firewall and remote Sonicwall TZ400 firewall.
Admin for 75 Wise 3040 thin clients.
Admin for all Office 365 accounts.
Primary contact for all technical support related inquiries.
Manage all IT related vendors and contractors.

Gyrodata, Inc., Houston Texas

System Administrator / Support II - May, 2016 to October, 2017

Provide technical support for all North America office and field employees.
Primary System Admin for SCCM 2012 R2 server for WSUS and Application Deployment.
Primary System Admin for MDT 2013 server for imaging multiple OS’s and configurations.
Primary System Admin for MobileIron MDM server.
Primary System Admin for Alcatel-Lucent Telecomm and VM systems.
Secondary System Admin for Western Hemisphere Server Backups using VEEAM.
Secondary Network Admin Western Hemisphere facilities.
Secondary System Admin for all Building Management systems.
Secondary System Admin for Mimecast server.
Secondary System Admin for Exchange server.
Manage AT&T and Verizon mobile accounts.
Create Powershell scripts to automate most ActiveDirectory cleanup processes.
Create Powershell scripts to automate New User and Terminated User processes.
Implemented and manage server maintenance schedule for more than 120 Windows 2008/2012/2016 servers.
Implemented and manage Windows Update schedule for nearly 1000 Windows domain computers.
Manage DocuWare application server and support end users.
Manage Microsoft Forefront Endpoint Protection AV application.

GE Oil & Gas/Contractor, Houston Texas

Dedicated Infrastructure Technician – January, 2012 to February, 2015

Cyber/Network Security Analyst – August, 2015 to March, 2016

Identify and analyze end-user highly privileged account (HPA) access.
Conduct account and tool access reviews for new technicians and when procedures change.
Assist end-users with their domain user accounts and credentials.
Work directly with IM Business Leaders, IT Program Managers and CIO’s to establish best end-user experience.
Perform network and security audits on new facilities or facilities due for upgrades.
Administer Exchange 2003 and 2010 shared mailbox resources.
Administer and maintain network printers and print queues.
Work closely with network team on installation, maintenance, and troubleshooting of Cisco networking equipment.
Work closely with the server team on maintenance, troubleshooting, and repair of Dell and HP server equipment.
Perform network, security, and compliance audits on recently acquired businesses.
Conduct compliance audits on engineering, software and R&D labs throughout the global business.
Conduct detailed interviews with engineering R&D lab personnel regarding non-compliant networks.
Perform site audits at locations that Corporate Risk & Security has determined to have a non-compliant network.
Worked closely with the Corporate Risk & Security team to develop a detailed plan for remediating non-compliant R&D and engineering lab networks.
Attend and occasionally conduct daily SCRUM project management conference calls regarding non-compliant networks identified as high-risk.
Collaborate with engineering workstation imaging team to develop common sense application inclusion in workstation images.
Assist with the design, testing and procurement of engineering class workstations and mobile workstations.

Carriage Services, Houston Texas

Desktop Support Technician – March, 2015 to June, 2015

Provide deskside and phone support to regular and VIP end-users.
Responsible for New Hire and Termination duties related to Active Directory and Exchange.
Conducted department audits and asset management.
Provided Audio Visual assistance during corporate meetings and Board functions.
Provided support to company’s PC and Mac users.

Harper Law Office, Topeka Kansas

IT Specialist – January, 2009 to October, 2011

Managed the purchase, installation and maintenance of all office Dell desktops and laptops.
Established security protocols for office to protect client data.
Established daily backup protocols to protect client data.
Managed the offices Dell server running Windows 2008 server.
Managed users Active Directory accounts.
Provided training to office staff on various software products.

Kansas Legislative Computer Services, Topeka Kansas

Technical Support Representative / First Responder – January, 2008 to June, 2008

Provided onsite support to the legislators and staff regarding laptop and mobile device problems.
Produced training documentation for legislators and staff.
Installed and maintained network printers.

Virgo Entertainment, Inc. dba 5th Street Pub, Topeka Kansas

Owner/Manager – June, 2006 to January, 2008

Owned and operated a small restaurant and bar.
Conducted all accounting, payroll, licensing, and inventory duties associated with small business ownership.

CoreFirst Bank & Trust, Topeka Kansas

Senior Sales Associate – March, 2003 to May, 2006

Supervised 13 full and part time tellers.
Conducted security reviews with employees and security staff.
Conducted interviews and trained new employees.

Morris Communications – CJNetworks, Topeka Kansas

Network Systems Administrator – August, 1998 to January, 2003

Supervised 13 technical support representatives.
Worked with sales staff to promote residential and commercial broadband products.
Interviewed, hired and trained all new employees.
Managed all Cisco switches, modems and routers.
Managed all Windows NT, Solaris Unix and Red Hat Linux servers.
Developed in-house trouble ticket management system.